Companies that implement process improvement strategies see an average efficiency increase of 20–30%, and 90% of organizations report a measurable increase in productivity. – WorldMetrics, 2025

OVERVIEW

This hands-on program explores how the proven principles of the Toyota Production System (TPS) can be effectively applied beyond the manufacturing floor into offices and service operations. Designed for managers, team leaders, and professionals seeking to drive real improvement, the workshop offers a practical path to operational excellence through Lean thinking.

Participants will gain a clear understanding of how to identify and eliminate waste, standardize work, improve process flow, and build a culture of continuous improvement within operation, administrative, professional, and support functions.

Led by Ben Sparrow, Director of Shinka Management and seasoned Lean practitioner, the program combines insightful theory with real-world case studies from Japan and around the world. It demonstrates how organizations can significantly improve quality, efficiency, and stakeholder satisfaction using TPS.Whether you are from a government agency, service industry, corporate office, or shared services unit, this program will equip you with the mindset and tools to transform everyday work processes into high-performing systems.

TAKEAWAYS FROM THIS WORKSHOP

• Discover how to recognize non-value-adding activities in office and service processes to improve productivity and reduce unnecessary costs.
• Gain practical knowledge of tools such as 5S, Standardized Work, Process Mapping, and Visual Management in a non-manufacturing context.
• Streamline operations to reduce rework, shorten turnaround time, and deliver more consistent, high-quality outcomes.
• Learn how to involve staff at all levels in continuous improvement, creating a culture of ownership, collaboration, and innovation.
• Understand how TPS has been successfully applied in office and service settings around the world through examples shared by an experienced Lean practitioner.
• Walk away with actionable ideas and a structured approach to begin applying TPS principles within your own organization.

OUR DISTINGUISHED TRAINER

Ben Sparrow
Director of Shinka Management Pty Ltd., Australia

• Ben, a seasoned lean management consultant fluent in Japanese, leverages 20 years of expertise in transferring Japanese lean methodologies across diverse industries worldwide.
• His career spans leadership roles at Japan Management Association Consultants (JMAC) in Tokyo and Australia, collaborating closely with pioneering Japanese lean experts.
• Ben uniquely bridges cultural and linguistic gaps, offering a profound understanding of lean principles directly from their Japanese origins.
• He has successfully guided numerous global clients through intensive kaizen training and immersive lean tours in Japan, enriching their operational efficiencies.
• Ben’s recent focus includes pivotal projects in mining, regulatory compliance, food and beverage, electronics, and metal fabrication, showcasing his dynamic impact across critical sectors.