WORKSHOP OVERVIEW
What is quality today may not be quality tomorrow: A high quality product today may have an advantage in the market but in the future, it will be expected in all similar products. However, when you build a strategic partnership ie a win-win relationship with your customers, you reduce customer attrition. Putting the customer first is one of the most valuable strategies for building a business.
This 2-day Customer Relationship Management (CRM) program will touch on refocusing your business to concentrate on your customers in order to build long lasting relationships that allow you to beat the competition. Participants will learn how strategic partnership and building trusted relationships have an impact on deliverance of service. Building a strategic CRM program at current economic scenario can never be underestimated.
COURSE OBJECTIVES
- Improve skills and techniques of Customer Relationship Management
- Enable clients/customers to feel that they are a strategic partner
- Identify how CRM can enhance business performance in a sustainable manner
- Upgrade current impact of strategies on clients/customers
- Immediate action plan to improve customer experience
WHO SHOULD ATTEND
HOD, Senior Managers and Managers from the following Department
- Customer Service/Customer Support/Customer Relations
- Customer Loyalty/Customer Experience
- Complaints Dept
- Business Development
- Sales Personnel
- Client Relationship
For further information, kindly click on the request event brochure button.