OVERVIEW

“84% of business leaders feel their organizations are underprepared for future disruptions.” – McKinsey, 2025

This 2-day training program will provide attendees with the skills, knowledge, and tools required to implement a robust Business Resilience framework. Through a mixture of education and interactive sessions, the workshop highlights key aspects of building and managing resilience while addressing the common challenges organizations face in today’s unpredictable environment.

The program combines structured learning with practical application. Participants will gain a clear understanding of how to establish a resilience program, conduct business impact analyses, develop recovery strategies, and manage third-party dependencies. Real-world case studies and hands-on exercises are designed to ensure that every concept can be applied directly within the workplace.

What sets this workshop apart is its strong focus on practice and engagement. From open-floor discussions to a live crisis management exercise, attendees will be challenged to think strategically, test their capabilities, and explore innovative approaches to resilience. By the end of the program, participants will be equipped with actionable insights and proven methods to strengthen their organization’s ability to withstand and recover from disruptions.

8 CORE COMPETENCIES ADDRESSED IN THIS WORKSHOP

• Business Resilience Foundations – Understand the essential building blocks required to design and establish a resilience program.
• Policy and Governance Development – Learn how to create strong policies and secure management buy-in for long-term success.
• Business Impact Analysis (BIA) – Gain practical skills to identify critical processes, tolerances, and impacts of disruptions.
• Recovery Strategy Design – Develop cost-effective recovery strategies and workarounds that align with business and technology needs.
• Crisis Management – Build capability to lead teams effectively through high-pressure crisis situations.
• Resilience Exercising & Testing – Learn to design, deliver, and evaluate exercises that prove and strengthen organizational readiness.
• Third-Party Risk Management – Understand how to assess, manage, and integrate third-party resilience into your own program.

BENEFITS OF THIS WORKSHOP

OUR DISTINGUISHED TRAINER

PHIL CARTER FBCI
Business Continuity and Resilience Expert
Australia

Phil Carter is an internationally recognised Business Continuity Management (BCM) and Resilience practitioner with over 35 years of experience advising some of the world’s largest and most complex organisations. A Fellow of the Business Continuity Institute (FBCI) since 1999 and a former global BCI Director, Phil has played a defining role in shaping the profession worldwide.

His leadership and expertise have been recognised through multiple industry awards, including the BCI Australasian Continuity and Resilience Professional (Private Sector) Award in 2017 and leading his team to win BCI Australasian Team of the Year in 2016 and 2017. He was also shortlisted for Business Resilience Consultant of the Year in 2020.

Phil has an extensive consulting background with the “Big 4,” having led BCM service lines for both Deloitte UK and Ernst & Young Australia. Earlier in his career, he served as a Board Director at SunGard Availability Services, then the world’s largest independent provider of business continuity and disaster recovery solutions.

As a recognised subject matter expert, Phil has contributed to the development of global standards and guidance, including serving as advisor to the British Standards Institute in drafting the first BCM Standard (BS25999), and the Australian National Audit Office’s Better Practice Guide for BCM (2009). He also advised the UK Government on BCM requirements for the landmark eBorders program, which now manages all entry into the UK.

In addition to his client and advisory work, Phil is a sought-after international speaker, published author, and media contributor, with appearances in the UK national press, BBC television, and radio. His career spans over 30 years in financial services, alongside deep experience in risk management, IT operations, information security, technology audit, and data protection.